Reviews
We had Mahalo install a heat pump and 3 splits in our 100 year old home on the coast. They met each challenge presented with professionalism and a will to do any customization we required. In January I called them complaining that we were cold and worried that our system wasn't meeting our needs. They had one of their technicians drive 1 3/4 hours to our home, arriving at 8:00 AM the next morning to investigate the problem. Turns out it was "operator error". We didn't understand how to position the louvers to deliver the warm air where we needed, the temperature rose in our living space by 3 degrees almost immediately after he reconfigured it. He was totally focused on our satisfaction and now that we've been trained on how to manage our unique situation I'm confident we made the right choice! Every single person I've interacted with at Mahalo is totally focused on making sure we receive incredible service and total satisfaction. I could not be happier or more impressed with this company. I wish I could give them 6 stars for going above and beyond expectations!
This summer our HVAC package unit we purchased from and had installed by Mahalo in 2016 experienced a critical component failure. This component was still covered by manufacturer warranty, thus we only had to pay for labor (per manufacturer warranty contract). From initial contact with Mahalo admin to finalized repair of the unit by the field techs, effective communication and professional service were in play.
Though I don't publicly identify anyone nowadays, I remember everyone at Mahalo that we interacted with recently, and I'm proud to know them. Mahalo admin was timely on the logistics and supply side, and kept us updated throughout the process. The field techs were technically proficient, answered our questions and concerns, and explained the unit's problem and its solution. Above all, Mahalo personnel were professional, respectful and courteous, all of which seems to be diminishing qualities in today's society.
I don't attach my name to many recommendations, but I do for the staff of Mahalo and their operation. They are dialed in and good to go.
Allen Shumack
Winston, OR
Just had my rather old air conditioner serviced by Mahalo. The technician they sent out was exceptional! She was very knowledgeable, friendly, and efficient! She was done much quicker than I expected and went above and beyond any service technician I've come across before.
On the 4th of July our air conditioner quits in late afternoon, so on the morning of the 5th we call Mahalo first thing and by 9:00 they were here and replaced the run cap and cleaned t the unit. It is working!!!!!! So fast and thorough. THANK YOU!!@
We just had Mahalo come out to put in 3 heating/cooling units and we are delighted! The young men who came out were friendly, courteous, and professional! Completed in one day and the units are beautiful, even the outside units and duct works look pretty snazzy! Thank you Mahalo and especially thanks for the crew, they were awesome!!!
What a great team! Very prompt, professional and curtious. Thank you from The Amelung's
So greatful for Micheal to save the day!Called today when I noticed the ac wouldn't kick on.The staff was too booked up to fit us in until Monday.Called back in desperation and Micheal came out 15 min before his scheduled off time (on a Friday at that) found a loose wire and got our 87 degree house back to comfortable!
Mahalo has always been quick to respond whenever we have problems or questions about our heat and air unit. They are very professional, kind, knowledgeable and courteous. Pleasure doing business with.
Great service! The tech was very efficient, knowledgeable and was quick very happy with th service provided
