Reviews
This summer our HVAC package unit we purchased from and had installed by Mahalo in 2016 experienced a critical component failure. This component was still covered by manufacturer warranty, thus we only had to pay for labor (per manufacturer warranty contract). From initial contact with Mahalo admin to finalized repair of the unit by the field techs, effective communication and professional service were in play.
Though I don't publicly identify anyone nowadays, I remember everyone at Mahalo that we interacted with recently, and I'm proud to know them. Mahalo admin was timely on the logistics and supply side, and kept us updated throughout the process. The field techs were technically proficient, answered our questions and concerns, and explained the unit's problem and its solution. Above all, Mahalo personnel were professional, respectful and courteous, all of which seems to be diminishing qualities in today's society.
I don't attach my name to many recommendations, but I do for the staff of Mahalo and their operation. They are dialed in and good to go.
Allen Shumack
Winston, OR
Just had my rather old air conditioner serviced by Mahalo. The technician they sent out was exceptional! She was very knowledgeable, friendly, and efficient! She was done much quicker than I expected and went above and beyond any service technician I've come across before.
On the 4th of July our air conditioner quits in late afternoon, so on the morning of the 5th we call Mahalo first thing and by 9:00 they were here and replaced the run cap and cleaned t the unit. It is working!!!!!! So fast and thorough. THANK YOU!!@
I have now used mahalo for the past 8 years I'm never had bad experience with their customer service or their professional workmanship. In the past I have used other HVAC companies and have had bad experiences. Mike and Troy came out last Tuesday to service my unit to try to detect if there were any leaks everything went so smoothly very honest and detailed on the work. I am a regular and they will treat anyone as if you have been using them for a long time thank you again.
We just had Mahalo come out to put in 3 heating/cooling units and we are delighted! The young men who came out were friendly, courteous, and professional! Completed in one day and the units are beautiful, even the outside units and duct works look pretty snazzy! Thank you Mahalo and especially thanks for the crew, they were awesome!!!
What a great team! Very prompt, professional and curtious. Thank you from The Amelung's
So greatful for Micheal to save the day!Called today when I noticed the ac wouldn't kick on.The staff was too booked up to fit us in until Monday.Called back in desperation and Micheal came out 15 min before his scheduled off time (on a Friday at that) found a loose wire and got our 87 degree house back to comfortable!
Mahalo has always been quick to respond whenever we have problems or questions about our heat and air unit. They are very professional, kind, knowledgeable and courteous. Pleasure doing business with.
Great service! The tech was very efficient, knowledgeable and was quick very happy with th service provided
