Reviews
Troy provided excellent customer service, and the price was affordable. We have been very happy with our Trane heat pump and would recommend the product, and Mahalo to anyone. Thanks!
Mahalo Heating and Air Conditioning, LLC did our AC /Heating system professionally. The crew are all respectful and finished the job at faster-clip. I highly recommend this company! It
Very impressed with the two technicians from Mahalo heating. Very courteous and polite well dressed, knew their jobs went the extra mile checking on some of the electrical parts and found one part that could give up in the near future so I went ahead and had it replaced. They knew our heat pump when it was installed what the warranty was just an awesome company that you can just call and trust that's a job will get done right the very first time. We live in a mobile home and I want stuff looked at underneath and they set that up while they have an inspection done on all of our ductwork. Make sure it's doing the job to the best of our capacity and stuff that I can't get underneath there to look at stuff anymore. Great job guys thanks again
Thank you, Mahalo! You have redeemed yourselves completely!! Thanks to Scott from installation and to Ben and Eli who braved the wet and cold today to install the new metal ductwork and went above and beyond to fix a couple of things not on their list--all this without any cost to us as a way to make up for the troubles we had. You earned your last star!! We will definitely call you when we need you and recommend you to our friends.???? (3/19/2025)
****
I am editing this review, but leaving the original. I received a call from Mike at Mahalo today. He couldn't have been more gracious, kind, thoughtful and helpful. He validated my frustrations and feelings and admitted that Mahalo totally dropped the ball when it came to checking our ductwork at any time they came out. He offered me a refund for the service call in December. In this day and age, especially, sometimes all a person wants is to be heard and respected. Thank you, Mike, for hearing me and respecting me. I can't say right now if we will use Mahalo again in the future since after all of this we should be all set for a few years, but I will definitely be more likely to tell people about this phone call than I will about the previous problems. ????
********
Worse customer service ever! We had a heat pump installed in 2019. So when we got our first larger than expected power bill in early December 2024, we called Mahalo and asked for someone to check our system to make sure everything was okay. We expected everything associated with the system to be checked--the pump, the emergency heat furnace, the thermostat and the duct work But, no, I found out today that the duct work is someone else's department (another wad of $$$ to be laid out). Now because we trusted that the "technician" had checked EVERYTHING and pronounced the system sound, we just hoped that the cold weather would subside and the bills would go down and didn't do anything else. Then last month's power bill came--$623.55!!! We were at a loss as to what to do. So we called Pacific Power, they said to make sure Mahalo had checked the Freeon (sp?) levels. I got dear ol' Sherrie (sp?) on the line--she was polite until she realized I had concerns and then she gets defensive and her tone changes and not for the better (did that today when I called). She suggested we replace our 5 year old thermostat with one with an outdoor sensor--only going to cost $400+ more. I said we'd have to think about that. Still no one has suggested checking the duct work at this point---an integral part of the heating system. Okay, long story short, I kept digging until I found out that there's a company that contracts with Pacific Power's Energy Trust of Oregon to help people like us. He came out and discovered that the entire duct system from the heat pump into our house was shredded and full of gaping holes (we live in the country with feral cats and rodents). Now if Mahalo's guy had even done a cursory inspection and alerted us to this earlier in December, we probably would have been able to avoid this last bill because we would have been able to investigate sooner and found someone to fix it. I'm sure Mahalo would have loved to for about $2000, but you have to make sure the right "technician" gets sent to check to the tune of another $250. And before someone asks why my husband didn't inspect it, it's because he 86 years old with severe COPD and crawling under a house is just something he's not able to do anymore. I tried very hard to be polite with Mahalo in expressing my questions and concerns, but I'm done with them and will NEVER recommend them or their services to anyone EVER!
Wonderful service! Your Service Technician, TROY is an excellent representative he explained the problem, how he was going to fix it. I will definitely recommend your company and your technition Troy!
Michael was friendly and professional. He spent a lot of time checking our heating and air conditioning units to make sure they were working correctly. We were impressed with his knowledge and skills while he made sure that our job was done correctly.
